Community Services – Housing
Core
Deliver comprehensive tenancy and property management services to assist customers in achieving long-term sustainable tenancies.
Role type
Tenancy Manager (Community Services)
Builds
Sustainable housing tenancies for customers in need
Domain
Social housing and community services
Deliverable
client delivery
Required skills
tenancy management, arrears management, negotiation, conflict resolution, stakeholder liaison, partnership development, policy and legislation knowledge
Preferred skills
social housing sector experience, understanding of diverse customer backgrounds
Responsibilities
Conduct tenancy signups and explain conditions, manage rental and non-rental arrears using early intervention strategies, identify and negotiate support for customers to sustain tenancies, engage with individuals to identify housing and lifestyle needs, liaise with diverse stakeholders and support agencies