EOI - Digital Service Representative October
Core
Provide face-to-face customer service and support, autonomously assisting customers with enquiries, identifying their needs, and connecting them with appropriate services and solutions.
Role type
Service Centre Digital Service Representative
Builds
Customer service interactions and service connections
Domain
Public sector / Government services
Deliverable
client delivery
Required skills
Customer service, Problem-solving, Communication, Process guidance, Independence, Ownership
Responsibilities
Assist customers with enquiries, Identify customer needs, Connect customers with services, Deliver professional interactions, Work independently, Take ownership of outcomes
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