Program Manager
Core
Oversee the day-to-day performance of a swim program, ensuring industry standards, staff performance, and strong client relationships.
Role type
Senior operational lead for swim instruction programs
Builds
Swim instruction programs for children and families
Domain
Education / Aquatics / Child Development
Deliverable
product features
Required skills
Swim instruction leadership, program operations management, client relationship management, staff training and development, scheduling and attendance management, community engagement
Preferred skills
Tech-savviness, experience in training and developing others
Responsibilities
Leading and supporting swim instructors, acting as a bridge between instructors and parents, introducing first-time students to the program, managing daily operations including attendance and scheduling, monitoring student progress and assessments, supporting customer service during peak times, engaging with the community to promote programs