Customer Service Specialist
Core
Primary point of contact for national and cross-regional clients, managing service, pricing, communication, and account data to support a portfolio of customers.
Role type
Customer Service Specialist (stepping stone to Account Manager)
Builds
Service delivery coordination, customer data documentation, and reporting on customer service activity.
Domain
Commercial services
Deliverable
dashboards & analysis
Required skills
Customer relationship management, pricing and invoicing resolution, data accuracy, Excel proficiency, sales administration experience, contract coordination
Responsibilities
Build relationships with key customer stakeholders, resolve customer queries on pricing and accounts, maintain accurate customer data, coordinate service delivery with operations, support renewals and quotes, produce weekly and monthly performance reporting
