Technical Support Engineer-
Core
Troubleshoot identity and access management (IAM) incidents, debug break-fix issues, and provide technical analysis for customers.
Role type
Technical Support Engineer (IAM)
Builds
Identity governance and access management (IGAM) service offerings
Domain
Cybersecurity, Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
IAM implementation, IAM tool configuration (Saviynt, Sailpoint, OIM, ISIM), REST/SOAP web services, SQL, Scripting (Shell, Javascript, Python, Groovy), Linux/Unix/Windows, SSO integration
Preferred skills
Cloud, Java
Responsibilities
Communicate with end users to explain issues and solutions, troubleshoot customer reported incidents and system alerts, identify and debug break-fix issues, provide technical analysis and root cause analysis, publish knowledge articles and prepare technical documents for SOPs, work with internal labs teams to support IAM and CPAM offerings
Seniority
Mid-level, hands-on IC
