Customer Service Advisor (English Speaker)
Core
First point of contact for luxury fashion customers, resolving queries across email, phone, and chat to ensure exceptional service and retention.
Role type
Customer Service Advisor
Builds
Customer support experience in a fast-paced luxury e-commerce environment
Domain
Luxury fashion / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, English proficiency, IT skills, communication, multi-tasking, critical thinking, organizational skills
Preferred skills
Knowledge of sports and sportswear
Responsibilities
Resolve customer queries and requests across multiple channels; Provide product and service advisory; Take ownership of case resolution; Manage demanding customers with professionalism; Advocate for customer needs with internal teams; Contribute to team alignment with company values
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