EAP Clinical Consultant
Core
Clinical Care Navigator providing expert consultation, crisis intervention, and care coordination for employees and organizational leaders.
Role type
Senior IC clinical consultant (EAP)
Builds
Critical incident responses, safety plans, and connections to high-quality behavioral health care
Domain
Mental health / Behavioral health / Corporate wellness
Deliverable
client delivery
Required skills
Clinical judgment, crisis intervention, risk assessment, care navigation, HIPAA compliance, stakeholder management, documentation
Preferred skills
Certified Employee Assistance Professional (CEAP), EAP/clinical call center experience, organizational consulting experience
Technologies
Lyra proprietary software
Responsibilities
Provide clinical consultation to HR, ER, and leaders on employee behavioral health concerns; Coordinate and facilitate Critical Incident Stress Debriefing (CISD) responses; Deliver discreet clinical support to executives and VIP employees; Respond to inbound calls/emails from company representatives with clinical expertise; Proactively reach out to high-risk employees for safety planning and care navigation; Partner with internal departments to ensure seamless service coordination; Maintain accurate and confidential records of all interactions.
Seniority
Mid-Senior level, hands-on IC