Head of Business and Support Services
Core
Strategic and operational leadership for Hospitality, Lifestyle, Admissions, and AN-ACC/Funding within a Residential Aged Care division.
Role type
Senior leadership (Head of Business and Support Services)
Builds
Integrated business support services for residential aged care residents
Domain
Aged care / Healthcare / Social Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> operational excellence and financial sustainability in care delivery
Required skills
Strategic leadership, operational management, governance and compliance, financial stewardship, budgeting, procurement, team leadership, regulatory knowledge (Aged Care Act), data-informed decision making
Preferred skills
Innovation in resident experience, stakeholder relationship management, cultural diversity advocacy
Technologies
None stated
Responsibilities
Provide strategic and operational leadership across support service portfolios; Translate organizational strategy into measurable outcomes; Oversee occupancy, admissions, hospitality standards, and funding optimization; Ensure compliance with Aged Care Act and Quality Standards; Lead financial performance and resource allocation; Monitor quality, risk, and consumer outcomes; Build relationships with corporate teams and managers
Seniority
Senior, hands-on IC
