Triage and Accommodation Officer
Core
First point of contact for residents seeking housing assistance, providing advice, guidance, and practical support to individuals and families facing homelessness or housing difficulties.
Role type
Triage and Accommodation Officer
Builds
Temporary accommodation placements and initial housing assessments
Domain
Public sector / Social services / Housing
Deliverable
client delivery
Required skills
Communication, interpersonal skills, active listening, information gathering, problem-solving, organizational skills, prioritization, sensitivity with vulnerable individuals, commitment to equality and inclusion
Preferred skills
Experience in housing, homelessness, tenancy services, customer service, health and social care, support services, benefits advice, public services, voluntary organizations
Responsibilities
Provide advice and guidance to homeless or at-risk individuals, conduct initial assessments per housing legislation, coordinate and manage temporary accommodation placements, support residents while longer-term solutions are explored
Seniority
Entry-level to Junior, supportive training provided