Senior Customer Readiness Advisor
Core
Prepare stations, customers, and stakeholders for key rail project milestones by ensuring customer-facing infrastructure, wayfinding, signage, and accessibility features are ready for use.
Role type
Senior Customer Readiness Advisor
Builds
Customer experience readiness for a new 10.2km rail line including tunnels and stations in Brisbane, South East Queensland
Domain
Public transport infrastructure / Major rail construction
Required skills
Project management methodologies, assurance processes, readiness frameworks, site inspection, risk analysis, stakeholder negotiation, accessibility compliance, documentation management
Preferred skills
Public transport experience, major infrastructure experience, government funded projects experience, structured evidence gathering
Technologies
ETCS digital signalling system
Responsibilities
Support Customer Readiness Verification and Validation Program including planning, scheduling, site assessments, assurance checks and customer testing exercises; Analyse testing and validation outcomes, understand risks and provide evidence-based recommendations; Maintain readiness documentation, action registers, KPI reporting and project controls; Conduct site reviews and assessments to identify customer experience, wayfinding, signage and accessibility issues; Facilitate meetings with diverse stakeholder groups to drive alignment and issue resolution; Develop readiness plans, audit reports, assessments, action registers and other documentation supporting readiness activities and governance requirements