Technical Product Support
Core
Ensure seamless performance of complex industrial mining technology systems and support on-site operational teams to maximize efficiency and uptime.
Role type
Technical Product Support Specialist (Industrial IT/Systems)
Builds
Industrial mining technology systems and operational support infrastructure
Domain
Mining / Industrial Operations / IT Infrastructure
Required skills
networking, systems integration, infrastructure management, enterprise systems (servers, VMs, databases), system monitoring, performance optimization, backend troubleshooting, software deployment, version control, automation scripting
Preferred skills
industrial or mining environment experience, OEM systems familiarity, external platform integrations, disaster recovery, high availability, backup solutions
Responsibilities
Troubleshoot and resolve backend technical issues including database and infrastructure incidents, coordinate maintenance activities and system updates during critical operational windows, provide remote support as needed
Seniority
Mid-level, hands-on IC
