Claims Support Officer
Core
First point of support for members at claim lodgement, evaluating initial claim details, triaging claims, and coordinating early actions like service provider appointments and towing.
Role type
Claims Support Officer (Customer Service)
Builds
Seamless claims experience for members
Domain
Automotive and machinery aftermarkets insurance
Deliverable
client delivery
Required skills
Claims system proficiency, analytical problem-solving, clear communication under pressure, negotiation, attention to detail, initiative
Preferred skills
Customer assistance or insurance experience, advanced Microsoft Office skills
Responsibilities
Provide clear guidance on next steps to members, manage expectations with empathy, coordinate service provider appointments and towing arrangements, process claims accurately, support timely claim resolution
Seniority
Individual Contributor