Director, Product Operations
Core
Lead and scale the Product Operations discipline to build, streamline, and govern the operating model for global Product & Engineering teams, leveraging AI to automate workflows and ensure operational consistency.
Role type
Director, Product Operations
Builds
Operating models, product delivery lifecycles, and AI-driven process optimizations for global product teams
Domain
B2B SaaS / Enterprise Software
Required skills
Product Operations strategy, Technical Program Management, AI integration, Product Knowledge management, Cross-functional stakeholder alignment, Data synthesis, Team leadership (4+ PMs), Process standardization, Roadmap governance, Tech stack optimization
Preferred skills
Experience scaling Product Ops from early/mid-stage to enterprise, Hands-on proficiency with Notion/Pendo/Jira/Confluence/Gong, Ability to navigate ambiguity in matrixed environments
Technologies
Notion, Pendo, Jira, Confluence, Gong, Claude Cowork
Responsibilities
Orchestrate Product Launch & Readiness (GTM) processes with cross-functional partners; Oversee Product Knowledge team and technical communications; Establish closed-loop feedback systems for product prioritization; Standardize end-to-end product delivery lifecycle; Maintain cross-team visibility into product roadmaps; Own and optimize the Product tech stack; Champion AI-driven process optimization; Lead, coach, and develop a team of 4 Program Managers and Product Knowledge staff; Define team KPIs and career pathways; Serve as escalation point for complex operational roadblocks
Seniority
Director, strategic leadership with hands-on execution
