NSOC Technical Support Specialist
Core
First-line technical support specialist for mission-critical Network Operation Centers (NSOC), handling alerts, monitoring infrastructure, and ensuring system uptime for public safety customers.
Role type
Senior IC technical support specialist (NSOC)
Builds
Network uptime and incident resolution for public safety infrastructure
Domain
Public Safety / Network Operations
Required skills
ITIL concepts, foundational networking knowledge, incident management, documentation, shift work adaptability
Preferred skills
NSOC experience, foundational security concepts understanding
Responsibilities
Monitor day-to-day operations of Network Operation Centers and customers' infrastructure; Escalate network incidents that cannot be resolved within specified timeframes; Document and record steps taken towards resolution of an incident; Take Technical Ownership of Major Incidents; Act as the first point of contact for any Network related issues between Motorola NSOC and its partners.
Seniority
Experienced, hands-on IC