Dispute Resolution Officer
Core
Manage and resolve disputes for injured workers within the Victorian workers compensation scheme to support recovery and return to work.
Role type
Dispute Resolution Officer (Claims Support)
Builds
Fair, practical, and cost-effective outcomes for injured workers, employers, and the Scheme
Domain
Public sector / Workers Compensation / Dispute Resolution
Deliverable
client delivery
Required skills
Dispute resolution, stakeholder engagement, relationship building, conflict resolution, negotiation, case management, legislative compliance, analytical decision-making
Preferred skills
Experience in Victorian workers compensation disputation, litigation processes, alternative dispute resolution (conciliation, mediation), administrative law, Workplace Injury Rehabilitation and Compensation Act 2013
Technologies
None stated
Responsibilities
Assess disputes and identify resolution pathways, obtain and analyze claim information, coordinate dispute activities and manage timeframes, engage with workers and representatives, participate in conciliation conferences, apply legislative frameworks, monitor trends for continuous improvement
Seniority
Mid-level, hands-on IC