Partner Engagement Manager
Core
Manage and optimize the performance of suppliers (translation/localization partners) to ensure on-time delivery, quality, and capacity alignment for client programs.
Role type
Senior Partner Engagement Manager
Builds
Multilingual content delivery for global enterprises
Domain
Localization / Language Services
Required skills
supplier performance management, capacity planning, data-driven decision making, quality assurance (LQA), stakeholder management, risk mitigation, recruitment coordination, strategic planning
Preferred skills
knowledge of language services industry, technology trends, process optimization
Technologies
Opal Platform, Pantheon
Responsibilities
Measure and monitor supplier performance (OTD, quality, adherence); Lead supplier onboarding and skilling; Monitor resource utilization and advise on supplier selection; Initiate Quality Improvement Plans (QIP) and Root Cause Analyses (RCAs); Liaise with Program Squads to align supplier capacity with client needs; Coordinate with Talent Procurement for recruitment campaigns.
Seniority
Senior, hands-on IC
