Customer Banking Specialist - Castle Hill
Core
Public face of CommBank delivering seamless banking experiences to 10 million personal and small business customers via in-branch services.
Role type
Customer Banking Specialist (Retail Banking)
Builds
Customer relationships and financial solutions for personal and small business accounts
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
In-depth customer conversations, account maintenance, credit product applications, in-branch technology demonstration, problem solving, risk-adverse culture adherence
Preferred skills
Experience in Financial Services/Retail/Hospitality, articulating financial terms, holistic solution design
Responsibilities
Have in-depth conversations with every customer about overall banking needs including Home Loans, Business Banking & Financial Advice; Support customers with enquiries, maintenance on accounts and process applications for credit products; Provide options for the customer through education & demonstration of our in-branch technology and digital banking options; Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture