Community Specialist II – Technical & Knowledge
Core
Create educational content (tutorials, KB articles), manage community automations, and foster engagement for a technical data integration platform with 50,000+ users.
Role type
Senior IC community specialist (technical content & operations)
Builds
Educational content, community workflows, and engagement programs for FME users
Domain
Data integration / ETL / Enterprise software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical content creation, community management, cross-functional coordination, event program support, creative user engagement, technical product curiosity, content moderation, AI tool application
Preferred skills
CRM/Gainsight experience, automation/workflow support, FME or ETL tool familiarity, light scripting, JavaScript/HTML/CSS/JSON/APIs
Technologies
FME, Gainsight, Slack, FME Flow, JavaScript, HTML, CSS, JSON, APIs
Responsibilities
Write technical content (how-tos, tutorials, KB articles), support community automations and workflows, monitor community health via data, moderate technical discussions, participate in community events, create technical engagement initiatives, support training Q&A
Seniority
Mid-Senior, hands-on IC