Global Head of Customer Success Engineering
Core
Lead the Technical Organization (Solutions Architects, Support Engineering, Deal Operations) to act as the technical backbone for publishers, DSPs, and strategic partners in the programmatic ad ecosystem.
Role type
Senior leadership IC / Player-coach
Builds
High-scale ad marketplaces, integration health, and revenue optimization for publishers and advertisers
Domain
Digital Advertising / Programmatic / Ad Technology
Required skills
Programmatic ecosystem expertise, OpenRTB integrations, technical leadership, incident response, automation/AI strategy, cross-functional collaboration, revenue optimization, team building, escalation management
Preferred skills
CTV and podding expertise, auction mechanics knowledge, industry event representation
Technologies
OpenRTB, CTV, DSP, SSP, Cloud infrastructure
Responsibilities
Lead Solutions Architects, Support Engineering, and Deal Operations organizations; Act as technical escalation point and decision-maker for recurring issues; Build proactive monitoring and alerting for integration health and revenue; Own incident response for revenue-impacting issues; Push automation and AI to operational speed; Lead technical conversations with publishers, DSPs, and partners regarding integrations and revenue; Run technical side of revenue-critical programs (onboarding, discrepancy investigations); Serve as primary technical voice between business teams/clients and product/engineering; Identify core gaps in the exchange and bring resolution paths; Translate between engineering constraints and customer impact.
