Lead Backend Engineer
Core
Lead backend engineer driving performance, scalability, and observability for AI-powered customer support systems serving thousands of brands.
Role type
Lead Backend Engineer (IC with mentorship)
Builds
Scalable backend systems, APIs, and observability stacks for customer support SaaS
Domain
SaaS / Customer Support / AI
Deliverable
production ML models | product features | infrastructure
Required skills
backend system design, API performance optimization, database optimization, code refactoring, observability stack setup, test coverage maintenance, team mentorship
Preferred skills
complex issue resolution, proactive system troubleshooting, technical documentation
Technologies
(none explicitly listed)
Responsibilities
Design scalable backend systems to handle high traffic; Refactor inefficient code to improve performance; Establish and maintain observability stack; Mentor and guide backend developers; Optimize database performance; Write technical documentation
Seniority
Senior, hands-on IC with leadership
