Consultant Helpline - Ageing and Disability Commission
Core
First point of contact for reports of abuse, neglect, and exploitation against older people and adults with disability, assessing risk and connecting individuals with support services.
Role type
Frontline Helpline Consultant (Safeguarding & Crisis Response)
Builds
Early case responses and safety plans for vulnerable adults
Domain
Social Services / Safeguarding / Elder Abuse / Disability Support
Deliverable
client delivery
Required skills
Risk assessment, crisis response, case coordination, trauma-informed practice, rights-based approach, accurate documentation, CRM system usage
Preferred skills
Knowledge of support systems for older people/disability, experience in domestic violence or family violence settings
Responsibilities
Respond to reports and enquiries by providing information, advice, and referrals; Identify, assess and respond to risks including immediate safety concerns; Coordinate early case responses with individuals, families, services and government agencies; Maintain clear, accurate records that support risk assessment and early case coordination
Seniority
Mid-level, hands-on IC