Investigations and Collections Officer- Full training provided
Core
Conduct research using databases and public records to locate persons of interest for clients in financial services, legal, and insurance sectors.
Role type
Entry-level skip tracer / investigations officer
Builds
Case files, data reports, and payment arrangements for banks, insurers, and law firms
Domain
Financial services / Debt recovery / Investigations
Deliverable
dashboards & analysis
Required skills
Research using databases, public records lookup, telephone enquiries, data entry, report writing, negotiation, time management, compliance adherence
Preferred skills
Problem-solving, attention to detail, professional phone manner, resilience, positive attitude
Technologies
Computer databases, public records systems
Responsibilities
Conducting research to locate persons of interest, following established procedures to work through case files, maintaining detailed records and completing data entry, negotiating payment arrangements, responding to client enquiries, meeting service level agreements, ensuring compliance with legislation and privacy requirements
Seniority
Entry-level, full training provided
