Head of Bedrock Operations Center
Core
Build and lead a 24/7 central operations hub to oversee deployed autonomous construction machines, providing remote assistance, customer support, and fleet command.
Role type
Senior leadership (Head of Operations Center)
Builds
A scalable, always-on operations organization for autonomous heavy machinery
Domain
Autonomous robotics / Construction industry
Deliverable
production ML models
Required skills
Operations leadership, 24/7 mission-critical ops management, workforce planning, SLA definition, incident command, stakeholder influence, analytical skills, shift management
Preferred skills
Autonomous vehicle/robotics ops, remote assistance/teleoperation, heavy machinery/construction domain, B2B technical support, fleet telemetry, multi-region launch, Lean/Six Sigma
Technologies
SQL, BI tools, fleet telemetry, monitoring/alerting, ticketing, workforce-management tools
Responsibilities
Define operating model and org structure, build and lead leadership team, own physical/technical readiness of the center, manage remote assistance protocols, lead tiered customer support, coordinate fleet dispatch and incident command, track performance metrics
Seniority
Senior, hands-on IC leader
