Swim School Customer Experience Manager – Mount Ommaney
Core
Lead the Customer Experience team to shape the customer journey, maintain service standards, and support centre operations at a busy swim school.
Role type
Customer Experience Manager (Swim School)
Builds
Customer service experience, team performance, and operational efficiency for families learning to swim
Domain
Education / Swim Instruction
Deliverable
product features
Required skills
Team leadership, rostering, performance management, operational administration, customer service standards, WHS compliance, child protection, teaching
Preferred skills
Swim Teacher qualification, CPR/First Aid certification
Technologies
Booking and scheduling systems
Responsibilities
Recruit, train, and mentor Customer Experience team members and Pool Deck Supervisors; Conduct performance reviews and support team development; Manage team rosters and staffing; Work operational shifts in customer experience, pool deck supervision, and teaching; Monitor customer service standards and deliver training; Complete administration tasks including reconciliation and stock management; Oversee customer communications and bookings; Partner with management to improve processes; Ensure compliance with safety standards