Supporter Relations - Donor Facing Officer
Core
Inbound customer care role delivering critical donor services and admin tasks to support MSF Australia and New Zealand's donors while assisting the fundraising team.
Role type
Donor-facing customer service officer
Builds
Donor retention and satisfaction through responsive service
Domain
Humanitarian aid / Non-profit fundraising
Deliverable
client delivery
Required skills
Inbound communication management, CRM system proficiency, data entry accuracy, PCI-DSS compliance knowledge, conflict resolution, multi-channel support (phone/email/mail)
Preferred skills
Salesforce experience, not-for-profit sector experience, call centre experience
Responsibilities
Respond to and resolve donor enquiries via phone, email, and mail regarding donations, refunds, and cancellations; Perform accurate and efficient data entry; Ensure compliance with PCI-DSS and audit guidelines; Participate in call coaching and professional development sessions
Seniority
Individual Contributor, entry to mid-level