Senior Associate, Strategy & Analytics (Service Quality)
Core
Lead data-driven analysis and strategic frameworks to elevate driver service quality, optimize operational workflows, and ensure compliance with community guidelines for a global on-demand delivery platform.
Role type
Senior Associate, Strategy & Analytics (Service Quality)
Builds
Global driver service operations, infraction tracking systems, and compliance frameworks
Domain
Logistics / On-demand delivery / Marketplace governance
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
SQL, data modeling, performance metrics analysis, predictive strategy, operational data governance, infraction trend analysis, cross-functional partnership
Preferred skills
data warehousing concepts, Tableau/BI tools, operations or platform governance experience in high-growth marketplaces (Logistics, Food Delivery, Ride-hailing)
Technologies
SQL, Tableau
Responsibilities
Define and govern regional Service Quality frameworks; Establish and refine regional service quality measurement systems; Lead deep-dive analytics on infraction trends and operational failure points; Partner with Product, Tech, and Operations teams to automate infraction detection and build proactive features
Seniority
Senior, hands-on IC