Technical Support Specialist - Test & Ground Support Equipment - Aviation
Core
Primary field-facing subject matter expert for Ground Support Equipment (GSE) and test bench product lines, serving as the main technical point of contact for airline and MRO customers in North America.
Role type
Senior Technical Support Specialist (Field SME)
Builds
Reliable test systems and GSE solutions for civil and military aviation applications
Domain
Aerospace / Aviation Maintenance / Ground Support Equipment
Deliverable
client delivery
Required skills
GSE operations, hydraulic systems, pneumatic systems, electrical systems, aircraft systems knowledge, structured troubleshooting, post-sales support, operator training, time-critical environment management
Preferred skills
AME license (FAA A&P or Transport Canada), GSE certification, avionics test systems, airline QA processes, military aviation experience
Technologies
Hydraulic systems, pneumatic systems, electrical systems, test benches, WaliClean (WLC) systems
Responsibilities
Provide hands-on on-site and remote support to airline and MRO customers; Lead technical troubleshooting across hydraulic, pneumatic, and electrical systems; Coordinate complex escalations with engineering teams; Take ownership of installation, commissioning, and operator training; Contribute to documentation and knowledge base development; Support commercial activities during customer visits; Mentor junior technical staff.
Seniority
Senior, hands-on IC with progression path to Working Lead
