E-Commerce Operations Team Leader
Core
Lead the day-to-day operation of the eCommerce workflow, ensuring efficient stock movement from intake through to dispatch while supervising and developing employees.
Role type
E-Commerce Operations Team Leader
Builds
Operational pathways for order fulfilment, inventory flow, and customer service
Domain
E-commerce / Retail Operations / Logistics
Required skills
Order fulfilment management, Inventory control, Dispatch coordination, Customer service handling, Employee supervision, Training and development, SOP implementation, Stock replenishment
Preferred skills
Certificate IV in e-commerce, retail operations, logistics or business
Technologies
Digital tools for order management and inventory tracking
Responsibilities
Coordinate order fulfilment from sale through to dispatch, Manage customer service enquiries and returns, Oversee stock intake and inventory storage, Provide day-to-day supervision and coaching to employees, Identify operational bottlenecks and improvement opportunities, Ensure adherence to operational SOPs