Customer Service Consultant
Hybrid
Core
First point of contact for customers, providing support and guidance on insurance products and services via telephone and email.
Role type
Customer Service Consultant
Builds
Customer support and guidance for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
customer service, telephone communication, email communication, product knowledge, record management, proactive outreach, problem solving, attention to detail, administration
Responsibilities
Respond to inbound customer enquiries via telephone and email, provide accurate product information, ensure customer records are accurate and up to date, proactively contact customers and Financial Advisors to gather information