Customer Service Officer
Core
Front desk and telephone support for patrons at a municipal aquatic leisure centre, handling memberships, bookings, and swim school administration.
Role type
Customer Service Officer (Front Desk)
Builds
Membership registrations, class bookings, and point-of-sale transactions for the Ryde Aquatic Leisure Centre.
Domain
Municipal services / Leisure & Recreation
Deliverable
product features
Required skills
Customer service, telephone handling, face-to-face inquiries, cash handling, PC-based technology, safety regulation enforcement, complaint resolution, inventory management, records management.
Responsibilities
Answering telephone and email enquiries, processing memberships and bookings, assisting with swim school enrolments, enforcing safety rules, addressing patron complaints, maintaining facility cleanliness, managing inventory and records.