Operational Support Engineer
Core
Provide operational support for critical wagering platforms and digital services to ensure system reliability and minimize disruption.
Role type
Operational Support Engineer
Builds
Wagering platforms and digital tools for TAB and Tabcorp
Domain
Gaming and betting technology
Deliverable
infrastructure
Required skills
troubleshooting complex technical issues, incident prioritization, monitoring tools knowledge, system performance analysis, incident documentation, stakeholder engagement
Preferred skills
problem-solving, collaborative approach, customer-focused mindset, knowledge of emerging technologies
Responsibilities
Support wagering platforms and digital tools, investigate and resolve software and hardware incidents, monitor system performance and escalate critical issues, work with technology teams to improve platform stability, document incidents and support processes, participate in on-call support roster
Seniority
Individual Contributor