Alchemy Saunas Port Beach + Point Walter – Front of House Supervisor
Core
Lead the Front of House team at outdoor sauna venues in Perth, managing operations, customer service, and staff coaching in a coastal environment.
Role type
Front of House Supervisor
Builds
Operational excellence and guest experiences at Alchemy Saunas venues
Domain
Wellness / Hospitality
Deliverable
product features
Required skills
Team leadership, customer service, operational management, safety compliance, stock management, conflict resolution, retail sales, event coordination, coaching, venue upkeep
Preferred skills
Experience in wellness or hospitality, outdoor work preference, calm under pressure
Technologies
None stated
Responsibilities
Lead and support the FOH team during shifts, Greet guests and deliver exceptional customer service, Manage check-ins, queries and day-to-day operations, Oversee cleanliness, safety and venue presentation, Provide guidance on sauna usage, Oversee stock management, Resolve onsite issues and support member needs, Support retail sales and merchandise, Collaborate on community events and activations, Act as the eyes and ears of the venue, Complete monthly projects and follow direction from Operations, Ensure compliance with health and safety procedures