Product Support Advisor
Core
Act as the primary technical support contact for site-based maintenance and reliability teams in the Pilbara mining region, diagnosing faults and optimizing equipment uptime.
Role type
Senior IC heavy diesel mechanic (product support)
Builds
Equipment reliability and performance for major mining customers
Domain
Mining / Heavy Industrial Equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Heavy Diesel/Mobile Plant trade qualification, diagnostic and troubleshooting abilities, experience with mining/off-highway equipment, coordination of repairs and warranty claims, technical reporting, on-the-job coaching
Preferred skills
Experience in power generation, marine, or industrial equipment, autonomous work in remote FIFO environments, proactive safety approach
Technologies
None stated
Responsibilities
Diagnose engine and equipment faults, monitor equipment performance, coordinate repairs and parts requirements, attend asset health meetings, prepare service and fault analysis reports, assist with servicing and repair activities, provide product expertise and coaching to site personnel
Seniority
Senior, hands-on IC