Relief Customer Service Consultant
Core
Provide professional, efficient, and friendly service to customers across regional and metro Melbourne branches, handling everyday banking, insurance, and lending enquiries while promoting financial products.
Role type
Relief Customer Service Consultant (Banking)
Builds
Bank Australia and Qudos Bank customer service operations
Domain
Banking / Financial Services
Deliverable
product features
Required skills
customer service, sales, relationship building, cash handling, transaction processing, prioritization, working under pressure
Preferred skills
flexibility, travel readiness, team collaboration
Responsibilities
Deliver professional and friendly service aligned with division standards; Support branch and group targets by promoting financial products; Assist customers with everyday banking, insurance, and lending enquiries; Open and maintain accounts and process transactions accurately; Maintain high standards of personal and branch presentation; Provide feedback to improve products and services.
Seniority
Individual Contributor