SVP/VP, Specialist, Journey Transformation and Strategic Projects, Private Banking, Consumer Banking Group
Core
Transform client servicing journeys and drive strategic projects for Private Banking and Treasures Private Client, acting as an operational bridge between business and technology to enhance operational excellence and client experience.
Role type
Senior IC business transformation and strategic project lead (Private Banking)
Builds
Seamless, client and employee-centric servicing journeys and operational enhancements across the wealth management value chain
Domain
Banking / Wealth Management / Private Banking
Required skills
Business transformation, process reengineering, journey design, end-to-end banking operations, strategic thinking, stakeholder management, operational excellence, KPI monitoring, project management
Preferred skills
Digital transformation, automation implementation, user adoption programs, complex problem solving
Technologies
None stated
Responsibilities
Partner with Journey Owners to execute strategic roadmaps for transforming day-to-day servicing journeys; Act as an operational bridge between business stakeholders and technology squads; Identify operational bottlenecks and implement risk-controlled automation; Monitor KPIs and operational dashboards to track journey adoption and value realization; Initiate and manage strategic projects including process reengineering; Provide strategic support to senior leadership by translating objectives into execution plans
Seniority
Senior, hands-on IC