Direct Contract, CF Operations Payment & Processing, Operations
Core
Daily payment processing and financial adjustments for personal loans, credit cards, and cashline products.
Role type
Operations specialist (payments & processing)
Builds
Payment processing workflows and financial adjustment requests
Domain
Banking / Financial Services
Required skills
Payment processing, Financial adjustments, Account monitoring, SLA management, Customer query handling, Data accuracy
Preferred skills
Quick learning, Team collaboration, Detail orientation
Responsibilities
Process daily payments for PL, Credit Card, Cashline, and ESL; Monitor sundry/suspense accounts for personal loans; Execute financial adjustments and early pay-off requests; Handle collection programs and marketing initiatives for personal loans; Process fee waivers and ad-hoc requests; Respond to customer payment queries and complaints within agreed timeframes.