Direct Contract, Customer Service Officer, Operations
Core
Manage and resolve retail customer requests and complaints via call center channels while adhering to risk management and documentation standards.
Role type
Customer Service Officer (Call Center)
Builds
Customer service interactions and complaint resolutions for retail banking
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Time management, Problem-solving, Decision-making, Attention to detail
Preferred skills
None stated
Technologies
None stated
Responsibilities
Handle incoming calls for retail customer queries, requests, and complaints; Monitor and follow up on customer requests and complaints to ensure resolution within TAT; Achieve prescribed KPIs; Ensure tasks are carried out with proper risk management and complete documentation.
Seniority
Entry-level (1 year experience required)