Officer, Customer Service Officer, Consumer Banking Group
Core
Process banking transactions, cash handling, and customer service inquiries for consumer banking products.
Role type
Customer Service Officer (Banking Operations)
Builds
Deposit, investment, insurance, mortgage, credit card, and personal loan services
Domain
Consumer Banking
Deliverable
client delivery
Required skills
transaction processing, cash handling, regulatory compliance, account management, customer query resolution, grievance handling
Preferred skills
relationship building, deadline management, computer proficiency
Responsibilities
Process cash and transfer transactions; clear instruments like cheques and drafts; open new accounts; respond to account inquiries and statements; address customer grievances within timelines.
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