Security Customer Technical Support Representative
Core
Provide coordination, maintenance, and technical support for Corporate Security electronic security systems including alarm, digital video, and card access environments.
Role type
Technical Support Representative (Security Systems)
Builds
Reliable and functional electronic security systems for corporate clients
Domain
Physical Security / Electronic Security Systems
Required skills
Alarm system support, Digital video system support, Card access system support, Vendor coordination, Remote programming, Issue escalation, Microsoft Office proficiency
Preferred skills
ASIS Physical Security Professional certification, CPTED training, Advanced Excel, Ticketing management systems, Specific security software platforms (Pacom-gms, Verint, Honeywell, Bosch, IBM Tririga)
Responsibilities
Provide coordination and maintenance support for bank security and physical security equipment, Deliver technical support and diagnostics for complex alarm, digital video, and card access systems, Program, maintain, and update information for Corporate Security electronic security systems, Initiate service calls for video, alarm, and card access system repairs, Remotely program system maintenance and repairs for vendors while service is being conducted, Identify potential issues or concerns with electronic security systems and escalate unresolved risk items as needed, Work with vendors to help ensure the electronic security program remains well maintained and fully functional
Seniority
Mid-level, hands-on IC
