Integrated Solutions Service Tech 4
Core
Leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS).
Role type
Senior service operations manager (ELV/Building Automation)
Builds
Service delivery for BMS, HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems
Domain
Building Automation, Fire Safety, Security Systems, HVAC Controls
Required skills
Service Operations Management, Contract Management (AMC/CMC), Team Leadership, SLA Compliance, Revenue Growth, Technical Troubleshooting, KPI Management, Stakeholder Relations
Preferred skills
Modernization Project Management, Cross-selling/Up-selling, EHS Compliance
Technologies
BMS, HVAC Controls, Fire Alarm Systems, Fire Suppression Systems, CCTV, Access Control Systems, Integrated Security Systems
Responsibilities
Lead service delivery for BMS, HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems; Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects; Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales; Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions; Review technical escalations and provide support for complex troubleshooting activities.
Seniority
Senior, hands-on IC with team leadership
