PTS Engineer 1
Core
Provides technical support to Field Sales & Service for Data Center Accounts, focusing on Air-Cooled chillers and troubleshooting refrigeration cycles.
Role type
Senior IC product technical support specialist (HVAC&R)
Builds
Technical service bulletins, service letters, and updates to the Solutions Database
Domain
HVAC&R / Data Center cooling systems
Required skills
Troubleshooting refrigeration cycles, HVAC&R product knowledge, complex system problem solving, Microsoft Suite proficiency, warranty claim processing
Preferred skills
Continuous improvement process implementation, test plan creation, novel solution development
Technologies
Microsoft Word, Excel, Access, PowerPoint
Responsibilities
Provide day-to-day technical support via site visits, phone, fax, or email; create and maintain technical service bulletins and service letters; process warranty claims; drive product reliability through continuous improvement; create test plans for new and existing equipment; analyze and solve complex product system problems.
Seniority
Mid-level, hands-on IC
