Customer Solutions Technician
Core
Field-based technician installing and commissioning security systems (intruder alarms, video doorbells, CCTV) at residential customer premises.
Role type
Field service technician (security installation)
Builds
Intruder alarm systems, video doorbell systems, CCTV systems, access control systems
Domain
Home security / Residential property protection
Deliverable
product features
Required skills
Installation and commissioning of security systems, working with hand and power tools, climbing ladders and working at height, accurate record keeping, basic technology proficiency (smartphones, tablets, PCs)
Preferred skills
Electrical experience, residential installation experience
Responsibilities
Install and commission security systems, deliver high-standard customer service, identify sales opportunities, maintain accurate mileage and expense documentation
Seniority
Entry-level / Junior