Servicekoordinator
Core
Coordinate daily operations for a nationwide building automation and security service organization, acting as the link between customers, project managers, and service engineers to ensure efficient workflow from request to invoiced job.
Role type
Service Operations Coordinator
Builds
Service operations workflow and data integrity for building automation and security services
Domain
Building Automation (BMS) and Security Services
Deliverable
client delivery
Required skills
ServiceMax, Salesforce, data quality management, operational reporting, process standardization, multi-tasking, technical understanding of building systems
Preferred skills
Experience in building automation, electrical, or HVAC technical services
Responsibilities
Receive, register, and follow up on customer inquiries; Plan and coordinate service assignments; Coordinate activities between customers and service engineers; Track open jobs, backlog, and WIP; Ensure accurate customer and job data in Salesforce; Generate operational reports and KPIs; Identify and resolve stalled cases; Contribute to service process standardization
Seniority
Mid-level, hands-on operational role