Product Technical Support Engineer (remote)
Core
Provide technical support for chiller products to Field Sales, Service, and Data Center accounts, driving product reliability and solving complex system problems.
Role type
Product Technical Support Engineer (HVAC&R)
Builds
Chiller product offerings for data centers, healthcare, and advanced manufacturing
Domain
Building systems, thermal management, HVAC&R
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting refrigeration cycles, analyzing complex product system problems, creating test plans, continuous improvement processes
Preferred skills
knowledge of HVAC&R products, adaptability to change, customer-centric decision making
Technologies
Applied Equipment, chiller systems
Responsibilities
Provide day-to-day technical support via site visits, phone, fax, or email; drive product reliability through continuous improvement; create test plans for new and existing equipment; analyze and solve complex product system problems
Seniority
Mid-level, hands-on IC