Customer Solutions Technician
Core
Field-based technician performing routine inspections, breakdown repairs, and installations of CCTV, video doorbell, and intruder alarm systems.
Role type
Field service technician (security systems)
Builds
Intruder Alarms, CCTV, Doorbell, and Access Control Systems
Domain
Security industry / Residential and commercial property protection
Deliverable
physical/clinical work
Required skills
practical skills with hand and power tools, ability to work at height, ability to carry and climb ladders, mobile device usage, accurate record keeping
Preferred skills
electrical experience/qualifications, previous experience installing/servicing in residential environments
Responsibilities
Check correct functionality of security systems, replace detector and backup batteries, test and clean CCTV and WIFI cameras, install and commission systems, provide high-standard customer service, liaise with service bureau, complete work details on Mobile Data Device
Seniority
Entry-level / Junior