Field Support Technician (Remote)
Core
Remote Field Support Technician providing technical assistance, customer support, and remote programming of Simplex Fire Alarm Systems for data centers, healthcare, and advanced manufacturing.
Role type
Senior IC Fire Alarm System Technician/Programmer
Builds
Complete Simplex Fire Alarm System Programs
Domain
Building Systems / Fire Safety / Thermal Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Simplex Fire Alarm System programming, NFPA standards interpretation, construction document reading, MS Office/Excel proficiency, remote collaboration
Preferred skills
NICET Level III certification
Technologies
Simplex programmers, Microsoft Teams, SharePoint
Responsibilities
Coordinate travel to local offices to assist customer sites with difficulties, contact local offices to retrieve files for building fire alarm programs, work with design teams to obtain CSV files and approved drawings, interpret construction documents and apply NFPA standards to build programs, collaborate with district contracting teams on scheduling and delivery needs, work with remote programming teams in virtual environments, upload completed projects to SharePoint, support local technicians with programming issues, develop working relationships with local offices
Seniority
Senior, hands-on IC