Field Support Technician
Core
Field Support Technician providing on-site technical assistance, customer support, and remote programming of Simplex Fire Alarm Systems.
Role type
Senior IC Fire Alarm System Technician/Programmer
Builds
Complete Simplex Fire Alarm System Programs
Domain
Building Systems / Fire Safety / Thermal Management
Required skills
Simplex Fire Alarm System programming, NFPA standards interpretation, construction document reading, MS Office/Excel proficiency, remote collaboration tools
Preferred skills
NICET Level III certification
Technologies
Simplex programmers, Microsoft Teams, SharePoint, MS Office, Excel
Responsibilities
Coordinate travel to local offices to assist customer sites with difficulties, contact local offices to obtain files for building fire alarm programs, work with design teams to get CSV files and approved drawings, interpret construction documents and apply NFPA standards, work with district contracting teams on scheduling and delivery needs, collaborate with remote programming teams via Microsoft Teams, upload completed projects to SharePoint, support local technicians with programming issues, develop working relationships with local offices
Seniority
Senior, hands-on IC