Field Support Technician
Core
Provide on-site technical assistance, customer support, and remote programming for Simplex Fire Alarm Systems.
Role type
Senior IC field support technician (fire alarm systems)
Builds
Complete Simplex Fire Alarm System Programs
Domain
Building systems / Fire safety / Thermal management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Simplex Fire Alarm Technician experience, Simplex programming, NFPA standards interpretation, construction document reading, MS Office/Excel proficiency
Preferred skills
NICET Level III certification
Technologies
Simplex programmers, Microsoft Teams, SharePoint
Responsibilities
Coordinate travel to local offices to assist customer sites with difficulties; Contact local offices to retrieve files for building Simplex Fire Alarm System Programs; Work with design teams to obtain CSV files and approved drawings; Interpret construction documents, drawings, specifications, and contracts; Apply NFPA standards to build Fire Alarm System Programs based on building type and hazard classification; Collaborate with district contracting teams on scheduling and delivery needs; Work with remote programming teams in Microsoft Teams; Upload completed projects to SharePoint; Support local technicians with programming issues during uploads; Develop working relationships with local offices.
Seniority
Senior, hands-on IC