Controls Technical Support Engineer 3
Core
Provide technical support for Chiller Plant Automation Systems to maintain uptime and auto-operations for data centers and key accounts, while leading system upgrades and modernizations.
Role type
Senior Controls Technical Support Engineer
Builds
Chiller Plant Automation Systems (CPM, CFS) for data centers and key accounts
Domain
Building technology / HVAC automation / Data centers
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Chiller Plant Automation System maintenance, Incident analysis and root cause resolution, System upgrade and modernization leadership, Third-party system integration, Technical training and knowledge transfer, Predictive analysis
Preferred skills
SLA management, Quality improvement feedback, Field team coaching, Cyber security alert response
Technologies
CPM, CFS, OpenBlue
Responsibilities
Maintain Chiller Plant Automation System uptime and auto-operations per SLA; Resolve Level 3 & 4 breakdown cases and generate incident analysis reports; Lead technical team for 5 CFS system upgrades/modernizations; Provide technical inputs for obsolete component replacement; Support field teams to generate L&M business opportunities; Conduct technical audits and predictive analysis to identify L&M opportunities.
Seniority
Senior, hands-on IC
