Integrated Solutions Service Tech 5
Core
Manage service operations, maintenance contracts, and technical teams for Controls, Fire Detection & Alarm Systems, CCTV, Access Control, BMS, and Integrated Security Solutions to ensure high service standards and operational efficiency.
Role type
Manager - Service Operations
Builds
Service delivery for Fire & Security Systems and Building Controls projects
Domain
Building Automation & Security Systems
Deliverable
client delivery
Required skills
Service operations management, team leadership, preventive and corrective maintenance execution, SLA adherence, customer relationship management, technical troubleshooting for security and control systems, contract and revenue management, compliance and safety audits
Preferred skills
MBA, experience managing large service teams
Technologies
Fire Alarm Systems, Public Address Systems, CCTV Surveillance, Access Control Systems, Intrusion Detection Systems, Building Management Systems (BMS), PLC/DDC-based Control Systems, Integrated Security Management Systems
Responsibilities
Lead end-to-end service delivery for Fire & Security Systems and Building Controls projects; Monitor service KPIs, response time, resolution time, system uptime, and customer satisfaction levels; Lead, mentor, and develop a team of service engineers, supervisors, and technicians; Act as the primary escalation point for key customers; Manage AMC and service contract renewals; Ensure compliance with local fire, safety, and statutory regulations
Seniority
Manager, hands-on leadership