Technical Product Support Specialist, Fire Suppression
Core
Provide responsive technical support, documentation, and field guidance for foam and foam hardware products to internal teams, distributors, customers, and end users.
Role type
Technical Product Support Specialist
Builds
Foam and foam hardware product solutions for data centers, healthcare, pharmaceuticals, and advanced manufacturing
Domain
Industrial fire suppression and thermal management
Deliverable
product features
Required skills
Technical judgment, documentation review, hazard analysis, code compliance (NFPA), cross-functional collaboration, BOM preparation, training support
Preferred skills
NICET Level III certification, 0-5 years experience, Microsoft Office proficiency
Technologies
Microsoft Office, NFPA standards
Responsibilities
Prepare Bills of Materials for distributors, respond to technical inquiries, consult on product application, travel for on-site hazard analysis, support warranty claims and investigations, monitor industry codes, review technical drawings and literature, develop technical documentation, assist with training, resolve order issues, provide technical direction to engineers/technicians
Seniority
Entry to Mid-level, hands-on IC
